Return Policy

RETURNS

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To complete your return, we require a receipt. Please do not send your purchase without the receipt, as it will NOT BE APPROVED

Please be aware that we do not offer cash refunds. Instead, we will issue a store credit or gift card for the purchase price, which you can use for future purchases on our website. Store credit is non-transferable and can only be used on our website.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• Any item not in its original condition or missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery

Items Not Approved for Refund or Exchange

If your item is not approved for a refund or exchange, you have two options:

1. Ship Back to Customer:We can return the item to you at your expense. Shipping costs will be invoiced to you and must be paid before we ship the item back.
2. Dispose of Item:Alternatively, we can dispose of the item for you. Please let us know your preference within 7 days of receiving our notification. If we do not hear from you within this period, we will automatically dispose of the item.

Final Sale Items

Items from the following collections cannot be returned or exchanged:

1. Oral Motor
2. Sensory Bin Filler
3. Sale

Return Shipping Costs

Customers are responsible for paying for their own shipping costs for returning an item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit refund. If you are approved, then your store credit refund will be processed, or gift card will be issued within seven days.

Sale Items

Only regular-priced items may be refunded on store credit or gift card; unfortunately, sale items cannot be refunded.

Damages

Anistella Connect Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please inspect your order upon reception and contact us immediately through email (NO social media DMs) if the item is defective, or if you receive the wrong item. To help us evaluate the issue and make it right, please include the following information:

• Name on the order
• Order number
• Image of the defective product

Exchanges (if applicable)

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at support@anistellaconnectsolutions.com and send your item to: 5965 Stirling Rd. #309, Davie FL 33314

 

We strive to make your shopping experience as seamless as possible. Please note that delivery times may vary based on your location and order volume. For specific delivery inquiries or special requests, feel free to contact us at support@anistellaconnectsolutions.com.