Shipping policy

Shipping Policy

Order Processing

All standard orders are processed within 1-2 business days. Orders are not processed or shipped on Sundays or holidays.

Custom orders, such as custom sensory bins with a special theme, can take 3-5 business days to process.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery estimates will vary based on your location and the shipping method selected. Typically, delivery times are as follows:

Standard Shipping: 3-5 business days
Expedited Shipping: 2-3 business days
Overnight Shipping: 1-2 business days

Local Deliveries

We offer convenient local delivery options based on your order total and distance from our location:

Orders Over $50:

0 - 4 Miles: Free delivery within a 5-mile radius of our store.

Orders Over $100:

5 - 10 Miles: Delivery within a 5 to 10-mile radius for a nominal fee of $15.

The process of packing can take approximately 1-2 business days, and orders must be placed before 5 PM to qualify for next-day delivery. We do not process orders for deliveries on Sundays or holidays.

Custom Orders

Custom orders, such as custom sensory bins with a special theme, require additional processing time. Please allow 3-5 business days for these orders to be processed before they are shipped.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Anistella Connect Solutions is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Anistella Connect Solutions is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please inspect your order upon reception and contact us immediately through email (NO social media DMs) if the item is defective, or if you receive the wrong item. To help us evaluate the issue and make it right, please include the following information:

Name on the order
Order number
Image of the defective product

International Shipping Policy

We currently do not ship outside the U.S.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at support@anistellaconnectsolutions.com.